Event Details
Every major loyalty platform now claims AI capabilities. Fewer can explain what happens when those capabilities make an error that touches millions of members, partner economics, or points liability. That gap between AI ambition and enterprise accountability is widening, and for enterprise loyalty leaders evaluating where their platforms stand, it is exactly what Loyalty Summit CXM Americas 2026 is designed to address.
Loyalty Methods is a Gold sponsor of this year’s event, taking place March 11-12 at the Hyatt Centric Chicago Magnificent Mile, and the exclusive host of the Retailer-Only Dinner on the evening of March 11 at Gibson Italia in Chicago.
By the Numbers
Critical AI Conversations in Loyalty
The most consequential AI conversations aren’t about what AI can do—they’re about what AI requires to work safely at enterprise scale
Loyalty Leaders Podcast
Emil Sarkissian, CEO, CTO, and Founder of Loyalty Methods (and architect of the ReactorCX loyalty platform), will join Phil Rubin, Founder of Grey Space Matters and Chair of Loyalty Summit CXM. Keep a lookout for a post-event podcast with Emil delivered after the event.
- This conversation will cover:
- AI governance when loyalty rules touch financial liability
- Architectural foundations AI requires to work reliably
- Enterprise discipline vs. AI ambition
Event Schedule
Curated executive sessions, case studies, and networking with enterprise loyalty leaders.
Location: Hyatt Centric Chicago Magnificent MileExclusive private dinner hosted by Emil Sarkissian and Phil Rubin. A focused evening for senior retail and loyalty leaders—no presentations, no sales pitches, just meaningful conversations around migration risk, AI governance, and partner economics.
Location: Gibson Italia, ChicagoContinued sessions, closed-door conversations, and live podcast recording featuring the Loyalty Leaders Podcast with Emil Sarkissian and Phil Rubin
Location: Hyatt Centric Chicago Magnificent MileWhy Loyalty Summit CXM Stands Apart
The Retailer-Only Dinner at Gibson Italia
The best conversations about loyalty architecture rarely happen during a conference session. They happen when senior leaders sit across from peers navigating the same operational challenges, without an agenda or a slide deck between them.
On the evening of March 11, Emil Sarkissian and Phil Rubin will co-host the exclusive Retailer-Only Dinner at Gibson Italia. This private dinner is designed for senior retail and loyalty leaders attending the summit.
No presentations, no sales pitches.
Just a focused evening built around the questions enterprise loyalty leaders are actually working through:
- Migration Risk
- AI governance
- Partner economics
- This intimate dinner is by invitation only and limited to senior retail and loyalty executives attending the summit.
Connect with Loyalty Methods at the Summit
As the loyalty industry enters a period where discipline matters more than experimentation, the conversations at this event will shape how enterprise brands approach the next wave of program decisions.