ReactorCX completes its SOC 2® Audit! Security is our Top Priority.

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SOC 2 Type II
Compliance Report

Security, availability, and confidentiality - independently audited to meet enterprise data protection standards.

SOC 2 Certified
Certified Loyalty Methods
SOC 2 Type II
Security Availability Confidentiality
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SOC 2 Compliance & 

Security Assurance

Loyalty Methods is SOC 2 Type II compliant, demonstrating our commitment to the highest standards of security, confidentiality, and availability. Our independent audit verifies that ReactorCX meets rigorous trust service criteria, ensuring compliance and protection for your data.

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SOC 2 Compliance – Trust Service Criteria

Loyalty Methods has successfully met all compliance requirements across the following trust service categories, as verified by independent auditors. Click on each category to view how we ensure compliance.

Security – Protection against unauthorized access and threats

Ensuring the integrity and security of our systems through industry-leading security controls.

  • Encryption of data in transit and at rest – All sensitive data is encrypted using industry-standard encryption protocols.
  • Multi-factor authentication & role-based access control – Only authorized users can access critical systems with strong authentication measures.
  • Continuous monitoring and threat detection – Our security team uses real-time monitoring tools to identify and respond to threats.
  • Secure Virtual Private Cloud (VPC) – Our cloud infrastructure is built with a deny-by-default security model and firewalls.
  • Incident response procedures – We have a documented incident response plan to address security incidents promptly.
  • Regular penetration testing and vulnerability assessments – Independent security tests are conducted to ensure resilience.

Confidentiality – Safeguarding sensitive data in accordance with contractual and regulatory requirements

Ensuring that sensitive customer data remains protected and is only accessible to authorized personnel.

  • Encrypted storage and transmission - Sensitive data is encrypted both in transit and at rest.
  • Strict access controls and least privilege enforcement – Employees and vendors are granted only the minimum access required.
  • Confidentiality agreements – All employees and contractors must sign strict confidentiality agreements.
  • Data classification and retention policies – We classify and store data according to security best practices.
  • Third-party security reviews – Vendor security assessments ensure compliance with confidentiality commitments.

Availability – Ensuring system reliability and uptime for continuous operations

Delivering a high-availability environment with built-in redundancies and disaster recovery.

  • High-availability infrastructure with redundancy – Our cloud-based systems ensure minimal downtime.
  • Disaster recovery and business continuity plans – We conduct regular testing of our recovery processes.
  • Automated daily backups and recovery testing – Ensuring data availability in case of failure.
  • Performance monitoring and proactive scaling – Infrastructure automatically scales based on demand.
  • 24/7 operational support and incident response – Our dedicated support team ensures system uptime.

At Loyalty Methods, security, confidentiality, and availability are fundamental to how we operate.

Our SOC 2 compliance reflects our commitment to maintaining the highest standards of data protection and operational integrity. We continuously invest in security measures to safeguard our clients’ data and ensure the reliability of our platform.

To explore our security policies, compliance certifications, and more, visit our Trust Center.

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