ReactorCX completes its SOC 2® Audit! Security is our Top Priority.

Hotel Gaming Loyalty Software | Real-Time Player Rewards

Loyalty in hospitality was already complex—then came gaming. Now you’re juggling tiered guests, live earn-and-burn, and fragmented tech stacks across every touchpoint. It’s time to unify the experience, no matter where your guest engages.

The Business Impact for Casino Operators

Up to 20–40% increase in repeat player visits

Up to 25% lift in ancillary spend (dining, hotel, retail)

Reduced churn through personalized, real-time engagement

Improved guest satisfaction and Net Promoter Score (NPS)

Market Overview

Hospitality loyalty programs are among the most complex in the world — spanning hotel stays, lodgers vs. non-lodgers, real-time earn-and-burn, and partner networks across dining, retail, and events. Add to that the unique demands of gaming and casinos — another of the industry’s most intricate verticals — where loyalty must operate in real time across slots, tables, sportsbooks, kiosks, and mobile experiences. With player wallets, tier progression, and high-frequency touchpoints, gaming introduces its own set of rules, systems, and expectations. Bringing these ecosystems together means managing fragmented architectures, distinct guest journeys, and entirely different operational cadences — all while delivering a seamless, rewarding experience at every touchpoint. Power Loyalty That Connects Stays, Slots, Shops, and Every Guest in Between.

Casino Loyalty & Gaming Challenges Today

Hotel loyalty programs face some of the most complex tech stacks in the world—juggling real-time earn-and-burn, system integrations, and siloed data.

How ReactorCX Solves These Challenges

ReactorCX is purpose-built for real-time, omnichannel loyalty in complex gaming environments.

Hotel Casino Loyalty Software Features

Real-Time Player Engagement

Unified Player Wallet

Gamification & Streaks

Personalized Promotions

Partner Powered Experiences

Enhanced Security & Compliance

Implement advanced security measures to safeguard customer information.

Why LoyaltyMethods + ReactorCX?

RCX powers loyalty promotions.

This click might power your promotion. #TrustTheMethod.

FAQ

ReactorCX uses a real-time, API-first design to seamlessly integrate with your CMS, POS, hotel PMS, kiosks, sportsbook, and mobile apps — ensuring a unified player journey.

Yes. ReactorCX powers omnichannel loyalty programs that reward players across physical properties and iGaming platforms, including sportsbook and mobile gaming apps.

Absolutely. ReactorCX meets enterprise-grade compliance standards, including SOC 2, and supports region-specific regulatory needs.

Using our ThreadSync™ delivery methodology and SafeSwitch™ tooling, most casino clients go live in 6–10 weeks with zero downtime and no disruption to guest experience.

Operators typically see increased repeat visits, higher ancillary revenue, and stronger guest loyalty, with real-time insights to continuously optimize program performance.