Your members won't notice the move.
Your finance team won't find a difference.
SafeSwitch™ moves enterprise loyalty programs onto ReactorCX with zero member-visible downtime and no lost data. Every balance, tier and transaction is proven correct before a single member moves, and your legacy platform stays live until you say the switch is right.
SafeSwitch™ is patent pending.
Members forgive a slow page. They don't forgive a points balance that fell overnight, a tier they earned and lost, or a reward that vanished.
Before go-live
Nothing proven yet. One attempt to get it right.
After go-live
Before go-live
After go-live
Nothing left to find. Members don't notice the move.
Every risk a big-bang migration discovers in production is settled before go-live, with no member exposed.
Members move when every account already matches, and your legacy platform stays live and in sync until you confirm the switch.
Members keep earning, redeeming and seeing the right balance throughout. Nothing pauses.
What a big-bang cutover finds in production is found and fixed before go-live, with no member watching.
Statements, balances, tier progress and member care screens, reviewed from real data before any member sees them.
A difference is corrected once and applied everywhere it should have been, so every balance arrives exactly right.
Proven on your own production history before go-live, not on a synthetic load model. Replay runs at 10× production speed.
Years of drift between documented terms and live rules come to light before they are carried over.
One engagement from first map to running program. ThreadSync™ builds and proves the program; SafeSwitch™ moves it with no member noticing.
Phase 01. Produces the map: as-is, transition and target views.
Phase 02. Builds against the map in six parallel threads. Hands over a validated configuration.
Phase 03. Moves members with zero visible downtime. Hands over a running program, proven correct.
Your team runs the program, with the same engineers on call.
Zero member-visible downtime. Every cutover to date.
"There was a time when you could close the stores for a few hours and run a migration overnight. That world is gone. Members shop on their phones all the time, so zero downtime is not the goal, it is the baseline."
Emil SarkissianMember data stays under the same SOC 2 Type II controls for the whole migration, not only after it.
SafeSwitch™ is the cutover methodology Loyalty Methods uses to move enterprise loyalty programs onto ReactorCX without member-visible downtime or lost data. ReactorCX runs in parallel with the legacy system, reconciling every balance, tier and transaction against the live program before any member moves. A rollback path stays armed until the switch is confirmed correct in production.
No. Members keep earning, redeeming and seeing the right balance throughout. The switch is a routing change, not a rebuild, and it happens only once every account already matches. Every SafeSwitch™ cutover to date has completed with zero member-visible downtime.
The legacy system stays running and synchronized until live correctness is confirmed, so switching back is a routing change, not a restore. Nothing is lost and no member is affected.
It moves with them. Historical transactions are loaded with original earn dates, expiry, source tags and partner balances, so expiry, burn order and settlement behave identically after cutover. Gap Inc. moved 700M+ historical transactions this way.
It is proven before go-live, on your own production history rather than a synthetic load model. Replay runs faster than production traffic (10× production speed), which evidences that ReactorCX can carry well above normal volume. At 7-Eleven this validated sub-second responses, faster than the previous system, with headroom proven before the switch.
Implementations on ReactorCX have run from 3–18 months from kickoff to go-live; the variable is scope, not effort per week. The parallel run itself lasts until the two systems agree account by account and keep agreeing as new traffic arrives. A Migration Readiness Assessment tells you, in writing, what yours would take.
A parallel-migration walkthrough shows what your cutover would look like on a program like yours. A Migration Readiness Assessment tells you, in writing, what your migration would take.