Enterprise-Grade Solutions Designed for Scalability, Security, and Performance
Why large enterprises choose ReactorCX
Enterprises choose ReactorCX because it lets them move quickly without surrendering control, financial integrity or operational certainty. It is the enterprise loyalty platform proven at billions of transactions a year, it migrates legacy programs by proving results before cutover, it keeps a financial-grade ledger, it holds independent security attestations, and it is delivered by the team that built it.
How this is measured
Count of activities evaluated by the ReactorCX rules engine across all production tenants in the trailing 12 months. As of 2026-Q3.
How this is measured
Sum of member records moved from a legacy platform onto ReactorCX in SafeSwitch cutovers; excludes greenfield programs. As of 2026-Q3.
How this is measured
No unplanned production outage of the ReactorCX platform since it became the primary system of record (first SafeSwitch cutover, 7-Eleven, February 2020). As of 2026-Q3.
How this is measured
Distinct physical sites transacting through ReactorCX integrations, each counted once. As of 2026-Q3.
Named enterprise programs on ReactorCX.
Six reasons, each with its own evidence page
Feature lists get a vendor into an evaluation. These six pages are written for the people who have to sign: technology, finance, security, transformation and procurement.
Enterprise reliability and scale
Billions of transactions a year with a published availability record and a platform-wide API response SLA.
Safe migration
ReactorCX proves it produces the same answers as your legacy platform before a single member moves. SafeSwitch™ runs four gates with a rollback that stays armed.
Financial integrity
Every point carries its source. Liability, partner settlement and audit come from one ledger. No estimated breakage, no black-box rollups.
Read the evidenceSecurity and trust
SOC 2 Type II attestation and ISO/IEC 27001:2022 certification, two privacy modes, OIDC single sign-on, encryption in transit and at rest.
Architecture and extensibility
Headless, API-first, event-native and extension-aware. The consoles use the same REST APIs you get, and upgrades roll without maintenance windows.
Read the evidenceImplementation and ownership
ThreadSync™ builds in parallel threads with a "done when" test for each. The team that builds ReactorCX delivers it. Gap Inc. unified four brands in seven months.
Support and operations
Hypercare for two to four weeks, then a dedicated support team that has read the program before you write. Monitoring, one queue reachable three ways, first to third line, and a named account manager.
What the choice looks like in practice
"We built ReactorCX to operate inside the enterprise, not around it."
Emil Sarkissian, CEO, Loyalty Methods
Environments kept in sync, versioned configuration, per-activity execution logs, events at two levels, and a rollback that is a routing change. The architecture can be validated independently in the documentation.
A ledger where prior liability plus earned, minus redeemed, minus expired equals outstanding, and every term traces to a member activity. See Financial Integrity.
A migration method with four gates and a written readiness assessment before you commit. See Safe Migration.
Move onto it
A parallel run on production traffic, with the legacy platform live until the match holds.
Run it
Real-time decisions at the transaction, at volume, with the security posture an enterprise review expects.
Trust the numbers
Every accrual carries its source and funding, so liability reproduces at the transaction.
Change it
New mechanics built inside the platform, versioned and approved, without waiting on a release.
Frequently asked questions
How is ReactorCX different from other enterprise loyalty platforms?
Three things are uncommon together: a migration method that reconciles the whole member base against the legacy system before cutover, a loyalty ledger with per-accrual lineage for liability and partner settlement, and a delivery model in which the platform's own engineers run the implementation.
Is Loyalty Methods large enough for a Fortune 500 program?
ReactorCX runs 7-Eleven's 7Rewards across the chain's US and Canadian stores (13,000+ 7-Eleven stores on 7Rewards), Western Union's program across 35+ Countries running My WU on ReactorCX and Gap Inc.'s Encore across four brands. Delivery runs across Irving, Texas and a 24/7 operation in Hyderabad.
Is ReactorCX in the Forrester loyalty research?
Loyalty Methods is included in Included (Forrester Loyalty Platforms Landscape). It is a Landscape inclusion, not a Wave evaluation.
Bring your hardest question.
Architecture, migration, financial controls or security: each review is run by the people who build and operate ReactorCX.