ReactorCX comes with several components to deliver key types of functionality that are prevalent in today’s CX solutions.
ReactorCX features a fully configurable, real-time loyalty rule engine, which allows end users to access a wide range of loyalty promotion rules using a simple point-and-click interface.
ReactorCX features a fully-fledged gamification engine, which includes:
ReactorCX features a fully configurable rewards and offers engine, which manages all types of rewards and offers for members and non-members alike.
ReactorCX features robust personalization features, which are geared to allow several key features:
ReactorCX features a flexible set of preferences which can be tracked for Members and non-Members alike. We recognize that personalization is impossible without understanding how people want to recognized, rewarded and communicated with.
While ReactorCX is designed to be able to fit in with your existing BI setup, it also has a set of built-in Dashboards to allow tracking program success metrics in near-real time.
ReactorCX was built as an API-first application, with well-defined RESTful APIs that reach deep into the functionality of the platform. Unlike many COTS applications, ReactorCX has made it a priority that whatever consumer or employee-facing tools ReactorCX provides, are built on (and only on) the exact same APIs that are available to customers.
ReactorCX features a comprehensive set of REST-ful APIs which can be leveraged to integrate the platform into your existing enterprise applications. Some examples of such integrations:
In addition to request/response APIs, ReactorCX publishes enterprise-grade events that can be used to implement a number of near real-time features such as:
Having integrated a lot of different enterprise systems in the past decade, we at ReactorCX think that throwing an API over the wall to your enterprise IT folks rarely results in meeting deadlines, budgets and objectives.
Our approach to integration combines technology and process to ensure you are well supported throughout the implementation process, even if parts of the integration will be built by your own development staff.
Our ThreadSync™ implementation methodology organizes channel system integrations into a coordinated, coherent, focused, and repeatable process that has a proven track record of successful implementation for 8+ years.
Find out how our ReactorCX platform can power up the next generation of your CX program.