Loyalty Methods Sponsors Loyalty Summit CXM Americas 2026 in Chicago

Event Details

Date

March 11-12, 2026

Venue

Hyatt Centric, Chicago

Sponsorship

Gold Sponsor

Loyalty Methods is a Gold sponsor of this year’s event, taking place March 11-12 at the Hyatt Centric Chicago Magnificent Mile, and the exclusive host of the Retailer-Only Dinner on the evening of March 11 at Gibson Italia in Chicago.

By the Numbers

70/30

Attendee-to-Vendor Ratio

Highest in the loyalty industry, ensuring quality connections

Years of Experience

Building enterprise loyalty solutions with ReactorCX

100%

Enterprise Focus

Curated executive forum, not a trade show floor

Critical AI Conversations in Loyalty

The most consequential AI conversations aren’t about what AI can do—they’re about what AI requires to work safely at enterprise scale

AI Governance

What does AI governance look like when loyalty rules touch financial liability?

Architectural Foundations

What architectural foundations does AI actually require to work reliably, not just impressively?

Enterprise Scale

What happens when AI makes an error that affects an entire member base in an hour?

SPECIAL SESSION

Loyalty Leaders Podcast

Emil Sarkissian, CEO, CTO, and Founder of Loyalty Methods (and architect of the ReactorCX loyalty platform), will join Phil Rubin, Founder of Grey Space Matters and Chair of Loyalty Summit CXM. A post-event podcast with Emil followed the event.

• The conversation covered:

• AI governance when loyalty rules touch financial liability

• Architectural foundations AI requires to work reliably

• Enterprise discipline vs. AI ambition

Event Schedule

March 11, 2026

Curated executive sessions, case studies, and networking with enterprise loyalty leaders.

March 11 Evening

Exclusive private dinner hosted by Emil Sarkissian and Phil Rubin. A focused evening for senior retail and loyalty leaders—no presentations, no sales pitches, just meaningful conversations around migration risk, AI governance, and partner economics.

March 12

Continued sessions, closed-door conversations, and live podcast recording featuring the Loyalty Leaders Podcast with Emil Sarkissian and Phil Rubin

Why Loyalty Summit CXM Stands Apart

Not a Trade Show

A curated executive forum designed around real case studies and closed-door conversations rather than booth traffic. The people in the room are here to solve problems, not collect swag.

Enterprise Decision Makers

Consistently drawing program managers and martech leaders from brands across retail, hospitality, finance, and beyond—with the highest attendee-to-vendor ratio in the industry.

Substance Over Spectacle

Focus on the hardest questions facing loyalty leaders today, from AI governance to partner economics, with frank discussions about what really works at enterprise scale.

Built on Experience

ReactorCX was built by integrating into hundreds of complex enterprise environments first, then packaging that experience into a platform designed for operational realities.

The Retailer-Only Dinner at Gibson Italia

The best conversations about loyalty architecture rarely happen during a conference session. They happen when senior leaders sit across from peers navigating the same operational challenges, without an agenda or a slide deck between them.

On the evening of March 11, Emil Sarkissian and Phil Rubin will co-host the exclusive Retailer-Only Dinner at Gibson Italia. This private dinner is designed for senior retail and loyalty leaders attending the summit.

No presentations, no sales pitches.
Just a focused evening built around the questions enterprise loyalty leaders are actually working through:

• Migration Risk

• AI governance

• Partner economics

• This intimate dinner is by invitation only and limited to senior retail and loyalty executives attending the summit.

Connect with Loyalty Methods at the Summit

As the loyalty industry enters a period where discipline matters more than experimentation, the conversations at this event will shape how enterprise brands approach the next wave of program decisions.