MGM Rewards has been named a finalist in the 2026 International Loyalty Awards, including International Loyalty Program of the Year - As voted by the Public, as well as Outstanding Customer Experience. The official public voting page lists MGM Resorts International | “MGM Rewards” with Loyalty Methods, confirming the brand’s inclusion in the public-voted category.

That recognition matters because hospitality loyalty is harder to get right than it looks.

A modern hospitality loyalty program has to do more than track points. It has to connect properties, systems, guest touchpoints, and service moments into one experience that feels seamless to the member. When a program earns recognition for customer experience, it reflects more than branding or campaign design. It reflects the ability to deliver loyalty in a way that is operationally consistent, personalized, and scalable.

That is what makes MGM Rewards notable.

As we shared in our recent LinkedIn post, MGM Rewards has become a benchmark for how modern loyalty should work in hospitality and entertainment. It is also why this recognition feels meaningful. Awards like these are not just about visibility. They are a signal that the experience being delivered is resonating at the member level and standing out in a highly competitive category.

From our perspective, those outcomes depend on the structure underneath the experience.

The MGM case study shows how Loyalty Methods implemented ReactorCX to help transform the MGM Rewards program across MGM Resorts International’s portfolio. The case study highlights comprehensive integration across multiple property management systems, F&B POS, retail POS, kiosks, and gaming systems, alongside SafeSwitch zero-downtime migration, real-time personalization, advanced promotional capabilities, and analytics designed to support program management at scale. It also describes the migration of billions of transactions and millions of member accounts with zero service interruptions.

That foundation matters because loyalty programs do not create exceptional customer experiences through front-end design alone. They do it when the platform underneath can unify fragmented environments, support real-time engagement, and give teams the ability to operate with confidence across a large and complex portfolio.

The MGM case study also points to the broader result: a unified loyalty ecosystem, improved operational efficiency for frontline teams, stronger data-driven decision making, enhanced guest engagement, and infrastructure designed to support ongoing growth across MGM’s properties and services.

That is the bigger story behind this recognition.

In hospitality, loyalty only works when it feels connected. It has to recognize the guest, support the property experience, and deliver value in a way that feels intuitive rather than fragmented. When that happens consistently, the result is not just a better loyalty program. It is a better customer experience.

We are proud to support the team behind MGM Rewards and glad to see that work recognized at the 2026 International Loyalty Awards.

If you want to learn more about the program and the platform behind it, download the MGM case study below.