Best Case Scenarios, Every Time

“In Q3 our My Starbucks Rewards program drove significant incremental business for us, and in fact, was cited in a recent customer survey as a top reason for increased visitation versus six months earlier.”

“Loyalty Methods brought a very high level of expertise within the OBIEE technology platform, and a keen understanding of our downstream business needs.”

“We are excited to continue our successful partnership with Loyalty Methods in advancing Southwest’s winning position on the Customer Loyalty front, their specialty in Siebel Loyalty and CRM products, deep-benching of highly-skilled talent, and effective utilization of their off-on-shore model has all been crucial in helping us achieve our goals.”

“Loyalty Methods was a critical partner in insuring a successful launch of our new marketing & loyalty CRM platform. Their dedication, vision and experience was evident from the first day of the engagement.”

“If there is such a thing as an insurance policy when commencing a project of this magnitude, then Loyalty Methods is it. They provided solutions, reassurance, and strong technical expertise throughout. I look forward to continuing our relationship with Loyalty Methods.”

“Since the first approach with Loyalty Methods, we felt we were in the right hands. Besides their deep technical expertise, they focus highly in results, always applying a practical approach to bring optimal solutions.”

“The new program is the single biggest product launch in the history of Southwest Airlines”

“Loyalty Methods was a critical partner in insuring a successful launch of our new marketing & loyalty CRM platform. Their dedication, vision and experience was evident from the first day of the engagement.”

“Their ability to understand both the needs from the business and technical side of the project, allowed us to follow Siebel/Oracle best practices and shorten our implementation time”

“The ability to access our Customer data in near real-time is essential to our fast-paced marketing activities. If you do not have confidence in the data you are using, then the data warehouse is inherently useless to your business. It is imperative we maintain an accurate, versatile, and high performing analytics environment.”

“The LM ESP Pipeline enables C21 Stores to deliver calculated data points to Responsys from Siebel and OBIEE generated analyses. These data points trigger and drive targeted, personalized, guest communications in programs set up in Responsys. Responses from campaigns are passed back to our CRM solution providing a 360-degree view of each campaign. This feature greatly improves our ability to understand message engagement and track resulting sales.”

“LM is thrilled to be able to contribute to this success and is looking forward to setting new standards for customer obsession, customer-centric innovation, and validated-learning in a fast-paced retail environment.”

“Partnering with LM to upgrade MyWU, is a key milestone in our strategy to become more ‘intelligent’ about what our customers expect from our loyalty program. It will allow us to offer more and better added-value experiences, and build better and deeper customer relationships.”