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Empower your Staff to Help Members with Ease and Efficiency

Use Member Care Portal to deliver world class service to your members, answer their questions in detail and appease them through reward adjustments if needed.

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Instant 360 Degree Member View at your Fingertips

Member Care Portal is designed to allow answering most member questions from a single dashboard page, while still allowing drill down into further detail as necessary.

  • Quickly locate members by name, email, phone number, loyalty id or any other attribute that is part of your program.
  • View member account details and account status.
  • Know member tier levels for multiple tiers instantly.
  • Check multi-currency vested/unvested balances.
  • View quick tags for co-branded credit card, military veteran status, etc.
  • View quick tags for risks such as fraud.
  • Review account notes, upcoming expirations, etc.

Drill Down to Understand Earn and Burn in Detail

Visually understanding the details of earn and burn, vesting and other transfers of value in precise detail allows for quick resolution to customer inquiries and empowers your employees to decide how and when to appease customers.

  • View detailed transaction history.
  • Make clear distinction between promotional and base earn.
  • Drill-down in increasing level of detail down to every point earned/burned.
  • Search transaction history to find a specific interaction
  • Export to Excel for further analysis and review.
  • View per-transaction tags indicating side-effects, such as thresholds crossed, tiers earned, etc.
  • View streak and challenge progress, as well as cool-off periods.

Adjust Accounts and Process Missing Credit with Ease

Make things right for each and every member of your program, allowing them to re-capture value if they forgot to enter their loyalty id, or by adjusting their account to appease them when their expectations were not met.

  • Process transactions retroactively to capture missing credit.
  • Apply direct balance and tier adjustments.
  • Place coupons and rewards directly in member’s wallets.
  • Cancel transactions, reverting all of their effects automatically.
  • Enroll members in the program and/or specific promotions.
  • Limit employee adjustments via RCX limits and controls.
  • Merge and unmerge, link and unlink accounts as needed.

Manage Benefits with Confidence

For program with tiers and tier-specific benefits, allow your employees to both review and redeem benefits on behalf of customers, fulfill them externally, or track fulfillment as necessary.

View benefits wallet

Adjust benefits when needed

Redeem benefits on behalf of customers

Revert accidental redemptions and/or re-instate expired benefits

Track external

 

Drive loyalty success with one platform

Choose the best in class solution, team and process to get there.

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