LM conducted a thorough review of Ampersand’s program and database, covering all areas such as program configuration; real-time interface designs; batch processing; data integrity; and database performance. The resulting recommendations document provided Ampersand with many options for enhancements as well as best practices for improving their day-to-day operations. Each recommendation included technical documentation as well as strategies to improve performance and resolve data integrity issue before they occur.
Once the final document was published, Ampersand engaged LM to assist with implementing the recommendations throughout their infrastructure. The two-month project allowed Ampersand to quickly reap the benefits of IPAS, with improved server performance during batch processing and a better understanding of resolving data issues. LM technical teams were able to work directly with Ampersand technical teams, thus providing knowledge transfer and insight into the changes being made and how to conduct monitoring and analysis when future problems arise.
“Since the first approach with Loyalty Methods we felt we were in the right hands. Besides their deep technical expertise they focus highly in results, always applying a practical approach to bring optimal solutions.”