Case Studies

Starbucks replaces legacy loyalty system with the ground-breaking Siebel Loyalty solution

“In Q3 our My Starbucks Rewards program drove significant incremental business for us, and in fact, was cited in a recent customer survey as a top reason for increased visitation versus six months earlier.”

Howard Shultz
CEO, Starbucks

Century 21 Department Store Launches New CRM Marketing Analytics System

“Loyalty Methods brought a very high level of expertise within the OBIEE technology platform, and a keen understanding of our downstream business needs.”

Harry Roberts
CIO, Century 21 Department Stores

Loyalty Methods Announces Five-year Consulting Services Agreement with Southwest Airlines

“We are excited to continue our successful partnership with Loyalty Methods in advancing Southwest’s winning position on the Customer Loyalty front, their specialty in Siebel Loyalty and CRM products, deep-benching of highly-skilled talent, and effective utilization of their off-on-shore model has all been crucial in helping us achieve our goals.”

Kathleen Wayton
VP, Commercial Business Transformation Solutions

Holland America Line, Pushing the Envelope with Siebel Marketing and OBIEE

“Loyalty Methods was a critical partner in insuring a successful launch of our new marketing & loyalty CRM platform. Their dedication, vision and experience was evident from the first day of the engagement.”

Rick Meadows
Executive Vice President, Marketing, Sales, Guest Programs

Alaska Airlines soars to new heights with Siebel Loyalty

“If there is such a thing as an insurance policy when commencing a project of this magnitude, then Loyalty Methods is it. They provided solutions, reassurance, and strong technical expertise throughout. I look forward to continuing our relationship with Loyalty Methods.”

Ann Ardizzone
Managing Director - Customer Experience

Ampersand Improves System Performance and Data Quality with IPAS

“Since the first approach with Loyalty Methods we felt we were in the right hands. Besides their deep technical expertise they focus highly in results, always applying a practical approach to bring optimal solutions.”

Cuauhtemoc Galvez
CTO, Ampersand

Southwest Airlines All-New Rapid Rewards Program Takes Off with Siebel Loyalty

“The new program is the single biggest product launch in the history of Southwest Airlines”

Ryan Green
Senior Director of Customer Loyalty and Partnerships

Holland America Line powers a new loyalty program with Siebel Loyalty

“Loyalty Methods was a critical partner in insuring a successful launch of our new marketing & loyalty CRM platform. Their dedication, vision and experience was evident from the first day of the engagement.”

Rick Meadows
Execcutive Vice President, Marketing, Sales, Guest Programs

Alaska Airlines implements award winning marketing campaign

“Their ability to understand both the needs from the business and technical side of the project, allowed us to follow Siebel/Oracle best practices and shorten our implementation time”

Raymond Beyer
Director, IT Applications

Southwest Airlines deploys Loyalty Analytics solution using OBIEE

“The ability to access our Customer data in near real-time is essential to our fast-paced marketing activities. If you do not have confidence in the data you are using, then the data warehouse is inherently useless to your business. It is imperative we maintain an accurate, versatile, and high performing analytics environment.”

Carole Elwell
Senior Manager, Marketing Solutions

LM Delivers New Integrated Personalization Product for Responsys

“The LM ESP Pipeline enables C21 Stores to deliver calculated data points to Responsys from Siebel and OBIEE generated analyses. These data points trigger and drive targeted, personalized, guest communications in programs set up in Responsys. Responses from campaigns are passed back to our CRM solution providing a 360-degree view of each campaign. This feature greatly improves our ability to understand message engagement and track resulting sales.”

Valentino Vettori
Chief Marketing Officer, Century21 Stores

Let's get it done.

We're the premier providers of large-scale customer experience solutions – as well as straight-talk.

Tell us about your needs