This innovative and ground-breaking project set the bar for the rest of the industry by making significant strides in enhancing customer loyalty through the use of a more flexible, faster, better, and more usable application.
Loyalty Methods was the System Integrator (SI) of choice for Alaska Air, providing services for the core Siebel Loyalty implementation as well as providing support for infrastructure components such as the Tibco-service bus.
Raymond Beyer, Director – IT Applications states, “Their ability to understand both the needs from the business and technical side of the project, allowed us to follow Oracle Siebel best practices and shorten our implementation time.”
“If there is such a thing as an insurance policy when commencing a project of this magnitude, then Loyalty Methods is it. They provided solutions, reassurance, and strong technical expertise throughout. I look forward to continuing our relationship with Loyalty Methods.”