About

Loyalty Methods has been delivering highly successful CX implementations since 2007

WE THINK OUTSIDE THE BOX

Our mission is to help companies build and support large-scale customer experience solutions; to do it safely, simply, quickly and elegantly.

It All Started in Seattle…

Alaska Airlines was the first to utilize our expertise as a systems-integration partner, and we took their loyalty program to a whole new level. Right out of the gate Loyalty Methods succeeded to massive acclaim– the launch of the Alaska Airlines Mileage Plan was hailed as the largest Siebel Loyalty implementation, ever.

Since that first implementation we’ve been solving complex integration and data problems and delivering high-quality Customer Experience solutions. Our clients span many markets, such as: retail, airlines, travel, and hospitality.

We’ve learned a lot along the way.

We’ve created products to keep the communication between those systems and our loyalty system, fast and simple. We have immersed ourselves within our customer’s operations and learned the importance of integrating with numerous systems and partners.

We’ve learned so much that we’ve developed products to ensure that the management of those complexities is repeatable and straight forward.

WE'RE LOCAL, WITH A GLOBAL REACH

Seattle, WA
Headquarters and Retail Division

This is where it all started and also the home of some of the largest, most well-known brands that LM serves.

Dallas, TX
Airline Division

Our Dallas division is a center of excellence around the airline industry and home to one of our largest customers – Southwest Airlines.

Hyderabad, India
Off-shore Delivery Center

Our Off-shore Delivery Center (ODC) is a major delivery hub of Loyalty Methods, providing implementation services, QA, managed services and hosting support.

Sofia, Bulgaria
European Division

Our Europe division handles regional business, and is home to our advanced UX design lab, as well as a major product delivery center.

HOW DO WE DO IT?

We guide your efforts with a time-tested, 100% successful methodology we call ThreadSync™.

LEARN MORE about our approach